IMPORTANT – Goods supplied as ordered and returned for credit must be accompanied by an Invoice Number and will be subject to a 15% handling charge.
1. FAULTY PRODUCTS
a) Products that are faulty must be returned within the manufacturers warranty period which is usually 12 months.
b) The complete product must be returned
c) Products within the manufacturers specific warranty period will be replaced, or a refund given at the discretion of the Company.
d) We will cover the standard 2nd class cost to return the item/s which will be refunded once the item is returned back to us and checked but will not cover the cost or refund, any items which are not securely packaged and arrive broken will not be refunded.
Ideal Lighting does not accept liability for indirect or consequential loss.
2. NON-FAULTY GOODS
a) Products must be complete and in their original packaging with any instruction leaflets.
b) Products must be returned within one month of the purchase date.
c) Refunds for any products not required are at the discretion of the Company.
d) Non-standard products that have been ordered specially cannot be refunded under any circumstances.
e) We will not cover the return costs.
3. PROCEDURE FOR RETURNING FAULTY PRODUCTS TO IDEAL LIGHTING (or requesting a replacement).
Please email firstname.lastname@example.org with the following information:
a) The invoice number
b) The date of purchase
c) The product code(s)
d) The reason for returning the products
e) Your full name and address
Lamps and tubes are not covered by a manufacture warranty.
Our sales advisers will investigate the problem and refer back to you as soon as possible. You will be advised of how the products will be exchanged or of the issue of a refund.